Mediation is a confidential, problem-solving process in which a neutral, skilled third person, the mediator, helps parties reach a voluntary agreement. The mediator does not decide how the dispute should be resolved. The mediator helps the parties (you and the other parent) develop agreements that are satisfactory to all parties. Mediation can help parents and other caregivers, including grandparents and stepparents, iron out differences and get back to the business of raising a healthy and happy child.